Shipping policy

Shipping Fee

  • Standard shipping rate: HKD 50.00
  • Free shipping is available for orders over HKD 700.00 (Hong Kong SAR only).

Delivery Company

Hong Kong: SF EXPRESS Shipment originates from our warehouse: 3/F, Block A1, Wanquan Industrial Park, Junhong Road, Jinlong Town, Quannan County, Ganzhou City, Jiangxi Province, China

Shipping Time

  • Hong Kong: Average delivery time is 5–7 business days.

About Delivery Details

All orders will be shipped out within 2-3 business days after payment confirmation.

  • Delays may occur due to factors like traffic conditions, weather, customs clearance and public holidays.
  • Delivery times may be extended during long holidays.
  • Please note that we cannot cancel orders after the product is shipped.
  • If orders are concentrated or items are temporarily out of stock, delivery may be delayed. Please understand.
  • If we cannot contact you due to an unknown address or long-term absence during delivery, the parcel will be returned to our warehouse.
  • Your order arrives in private packaging.

If you have any questions about delivery, please contact our customer service center. Email address: bd@plataneglobal.com