Refund policy
General Policy
Due to hygiene considerations for our products, any item cannot be resold once opened. Products that remain unopened with intact original packaging and tags are eligible for return. Return shipping cost shall be borne solely by the customer.
Once the package is opened, no returns or exchanges will be accepted under any circumstances.
Exception Circumstances
We will consider return or replacement requests if your item arrives with:
- Manufacturing defects (stitching damage, fabric flaws, misprint)
- Wrong item shipped (incorrect style, size or color)
- Goods damaged during transit
📌 Requirements for all return claims
- You must submit your request within 7 calendar days after delivery.
- Please provide clear photos/videos showing the outer package, product label and related issues.
- For eligible voluntary returns: items must stay unopened, unwashed, unworn, unaltered, with all original tags and intact packaging.
- Customer is responsible for all return shipping fees.
❌ Cases NOT eligible for return/replacement:
- The package has been opened
- Changed mind, wrong size selected by customer, dislike of color or fit
- Items washed, worn, stained, or damaged by customer
- Missing tags, damaged original packaging
- Return requests submitted after the 7-day window