Shipping & Returns
Shipping
Shipping Fees
Standard shipping: HKD 50.00
Free shipping on orders over HKD 700.00 (Hong Kong SAR only).
Delivery Partner
We ship via SF Express for all Hong Kong orders.
Delivery Time
Orders are dispatched within 2-3 business days after payment confirmation. Estimated delivery within Hong Kong: 5–7 business days.
Please Note
- Delivery may be delayed due to weather, traffic, customs clearance or public holidays.
- Orders cannot be cancelled once shipped.
- If we are unable to reach you or the address is unknown, the parcel will be returned to our warehouse.
- All orders are shipped in discreet, private packaging.
For shipping enquiries, please contact us at bd@plataneglobal.com.
Returns & Exchanges
General Policy
We accept returns on unopened, unused products only. Once a product has been opened, we are unable to accept any return or refund request under any circumstances.
Return Conditions
To be eligible for a return, all of the following must be met:
- The product must be unopened and in its original packaging with all tags attached.
- The hygiene seal must remain fully intact.
- Your return request must be submitted within 7 calendar days of delivery.
Return Shipping
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels. We recommend using a trackable shipping method, as we cannot be held responsible for lost return parcels.
Not Eligible for Return or Refund
- Products that have been opened, worn, washed, or had the hygiene seal removed
- Change of mind, wrong size selected by customer, or dislike of colour or fit
- Products with missing tags or damaged packaging
- Requests submitted after the 7-day window
How to Submit a Return Request
- Email us at bd@plataneglobal.com with your order number and clear photos of the unopened product and packaging.
- Our team will review your request and provide return instructions within 2 business days.